Get quick answers to common questions that are often asked.
No, our service is pay as you go and can be cancelled at anytime.
No, we offer a free 14 day trial to allow a proper evaluation of our service.
We call our CDN instances Zones. Each Zone has an independant configuration and cache. The available types of Zones are a Pull Zone and Push Zone.
This Zone type pulls content from an origin server and caches it on our edge servers. This is most commonly used Zone type and in most cases is the recommended option.
This Zone type requires content to be uploaded to our CDN storage cluster and then caches it on our edge servers. This Zone type is required for all content larger than 100 MB.
It takes a few minutes for any new or updated configurations to be deployed across our entire network.
We support the use of Let's Encrypt, shared, or custom TLS certificates for all HTTPS requests.
Yes, a custom subdomain can be used by configuring a CNAME as a Zone Alias.
Yes, instantly purge the entire cache or individual content by URL or response header tag.
Yes, in most cases dynamic content can be cached.
Yes, we offer a video CDN solution by optimizing your HLS streams.
Yes, we have a RESTful API available for full programmatic account control.
1 credit is equal to $1. Credits are used for billing purposes.
No, credits do not expire.
No, credits are nonrefundable.
Yes, the minimum usage is $4 per month.
Yes, the minimum payment is $49.
To use KeyCDN credits must be purchased. Account usage is then deducted from the credit balance. The minimum amount of credits that can purchased is $49.
We accept credit card, PayPal, and bank wire transfer.
Yes, payments can be made automatically in the predefined amount by credit card.
An automated payment occurs once the credit balance reaches 0.
Yes, we send 3 separate notifications. You are allowed to have up to a -40% balance of your last payment before content delivery will stop. The first occurs once your balance reaches 0, the second occurs if your balance reaches -20% of your last payment, and the last occurs once your account has been set to inactive and content delivery has been suspended. The final notification will be sent no later than 7 days from the first notification.
If an automated payment is enabled the predefined credit amount will be automatically purchased. If an automated payment fails or is disabled then negative balance notifications will be sent. If no additional credits are purchased before the third and final notification then content delivery will stop.
The exact outbound bandwidth from our edge servers measured in bytes.
Pull Zone storage has no additional cost. Push Zone storage starts at $0.29/GB per month and is charged on a daily basis.
Nothing, all supported TLS certificates have no additional cost.
The first 3 Zones are included for free. Each additional Zone is $1 per month.
Nothing, all requests have no additional cost.